SHIPPING GUIDE & POLICY

SHIPPING GUIDE & POLICY

At Naira and Mirha we understand the need to get your items quickly after ordering from us. We will endeavour to pack, ship and dispatch your item as quickly as possible.

All orders dispatch 1 or 3 days after your purchase. Our dispatch warehouses located across United States and operates Monday - Friday.

Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. You will be sent multiple tracking numbers if this is the case.

nairaandmirha.com is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service (UPS, USPS, Fedex).

 

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by USPS, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by UPS and Fedex, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent. The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 to 15 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution center can dispatch all goods efficiently at all times.

HOW LONG DOES IT TAKES TO SHIP TO MY CUSTOMERS?

Please note Due to COVID-19 WE’RE Currently experiencing delays across all shipping platform that we use.

Standard estimated delivery time frames are:

For customers in US, approximately 3 - 5 working days;

For customers in CA, approximately 8 - 15 working days;

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse.

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

 

Day/time of delivery

Unfortunately, we can’t give you an exact day and time your order will arrive as this will be determined by the courier’s transit times and trucking schedules.

 

Tracking No

Consignment tracking details will be sent to you within 24 hours of your order leaving our warehouse. You will be able to track your order through the carrier’s website. The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 to 15 business days, please contact our customer service team.

Note for the courier

Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.

Please note: After your order has been dispatched from our warehouse you will need to call the courier directly on the numbers provided above to add any notes to your order.

 

Call me before delivery

As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery. Your best bet is to leave a note to call you during checkout anyway. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.

If non home to receive

If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s).

If there’s no safe place they will leave a calling card and you can call them to arrange a re-delivery date.

In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.

 

More Info :

Email us at info@nairaandmirha.com 

 

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